Pipeline Test
- 📁
- Administration
- 📅
- Jul 20, 2021 Post Date
- 📅
- 2100004W Requisition #
UK Shared Business Services Ltd (UK SBS) is a trusted shared services provider to government. We are owned by the Department for Business, Energy & Industrial Strategy (BEIS) and UK Research and Innovation (UKRI) and deliver services to our six public sector clients and their 18,000+ employees.
UK SBS provides HR & Payroll, Finance, Procurement and IT business services and specialist expertise to our clients. Our people are proud of the part they play in enabling our clients to focus on their core activities and delivering value for the UK economy and taxpayers.
At UK SBS, we aim for service excellence in everything we do, whether we are ensuring people get paid accurately or delivering high profile projects on time. Our people and our values are at the heart of who we are and how we do things…Can you play a part in our success?
Overview
As an administrator within one of our service delivery teams, your role will be to deliver a great customer experience and support our HR, Payroll, Finance and Procurement functions to deliver an excellent service.
Our customers deliver world-leading research that make breakthroughs in dementia and cancer research; find solutions for global environmental challenges and set the government strategy for UK business. We are proud to play our part in helping our customers achieve the best outcomes for UK economy. Working for UK SBS means you will have varied opportunities to develop your professional skills and play a part in our success. Find out more about working for UK SBS on www.uksbs.co.uk
*Please note that this is a resource pool vacancy and successful candidates will be offered posts as and when they are available*
Skills/Experience/Qualifications
Essential
- GCSE’s including Maths and English (or equivalent experience)
- A customer focused outlook
- Good interpersonal skills, including ability to building positive relationships with customers and colleagues
- Able to communicate clearly verbally and in writing
- Ability to follow processes effectively
- Good numeracy and accurate data entry skills
- IT literate and confident in using Outlook and Microsoft Office
- Good organisational skills and able to prioritise workloads
- Works well as part of a team and take individual responsibility to achieve results
- Demonstrates attention to detail
- Able to identify issues that need to be escalated and resolved at a senior level
- A flexible working approach to provide support other teams where needed
Desirable
- Experience of working in a customer contact centre environment
- Experience of using database systems
Person Specification
- Able to demonstrate our Core Values:
- Integrity
- Diversity
- One Team
- Versatility
- Empowerment