HR Administrator - UKRI - T-Shortlist
- 📁
- Human Resources
- 📅
- Jul 16, 2020 Post Date
- 📅
- 2000006F Requisition #
As an Administrator within Human Resources Service Delivery, your role will be to deliver a great customer experience and support our HR, Payroll, Finance and Procurement functions to achieve excellent service.
You will be the first point of contact for our customers and be the face of UK SBS. You could be processing invoices, resolving customer queries via the telephone or internal systems, issuing employment contracts, supporting recruitment administration, answering supplier queries, administering payroll or many other varied tasks. Every task you carry out will be helping us to provide excellent customer service to our clients.
Key responsibilities will include:
- Processing and resolving requests accurately from our customers and in line with service level agreements (SLAs)
- Investigating and resolving queries from customers and suppliers (which could be in our contact centre)
- Liaising with customers/suppliers by phone, email and via our internal service request system, where follow up is needed
- Prioritising workloads and ensuring tasks are completed to a high standard and on time
- Inputting data accurately into our internal IT systems
- Building and maintaining good relationships with customers and colleagues
- Working collaboratively on cross-team tasks and projects while achieving personal and team objectives
- Proactively looking for ways to improve our processes
- Ensuring that customer and client data is handled securely at all times.
Shortlisting Criteria
Essential:
- Good numeracy and accurate data entry skills
- GCSE including Maths and English (or equivalent experience)
- IT literate and confident in using Outlook and Microsoft Office.
Desirable:
- Experience of working in a contact centre/shared service centre environment
- Using database systems
- Previous Payroll/HR experience.
Interview Criteria
Essential:
- Able to communicate clearly, both verbally and in writing
- Good interpersonal skills, including ability to build positive relationships with customers and colleagues
- Ability to follow processes effectively
- Good organisational skills and able to prioritise workloads
- Able to problem solve and identify issues that need to be escalated and resolved at a senior level
- Recognises the importance of confidentiality
- Working well as part of a team and taking individual responsibility to achieve results
- Organising your own workload
- A customer focused outlook
- Demonstrates attention to detail
- A flexible working approach to provide support to other teams
- Understands and displays our Company values.
What is UK Research and Innovation?
Operating across the whole of the UK with a combined budget of more than £6 billion, UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. UKRI will build on the successful elements from the current funding system and maximise the contribution of each of the component parts to create the best environment for research and innovation to flourish.
Building on success
The UK has a world class research and innovation system. Our expertise spans all fields of knowledge, from the discovery of penicillin and monoclonal antibodies, to the jet engine and the world-wide web. Our inspirational creative industries are strong in art, design and the innovative use of new materials and technologies. Our universities and laboratories produce a disproportionate percentage of the world’s top research, and their academics are highly-sought as international colleagues and co-authors and are among the world’s best at attracting overseas students Nor is this excellence confined to university campuses and research centres. Our engineering, automotive and pharmaceutical industries are successful in part because of the superb graduates they can hire and the top rate researchers that support them.
Our partners
The nine UK Research and Innovation partners each bring unique assets to this cooperation. Innovate UK helps businesses to identify the commercial potential in new technologies and turn them into the new products and services that will drive economic growth and increase productivity; Strong discipline-facing Research Councils encourage breadth and diversity, curiosity-driven research, and priority-driven initiatives; Research England’s work on knowledge exchange will focus on capacity and culture in universities and provide balance to the funding system. It will drive quality and impact through the REF and work closely with its counterparts in the devolved administrations.
Operating across the whole of the UK with a combined budget of more than £6 billion, UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. UKRI will build on the successful elements from the current funding system and maximise the contribution of each of the component parts to create the best environment for research and innovation to flourish.
Building on success
The UK has a world class research and innovation system. Our expertise spans all fields of knowledge, from the discovery of penicillin and monoclonal antibodies, to the jet engine and the world-wide web. Our inspirational creative industries are strong in art, design and the innovative use of new materials and technologies. Our universities and laboratories produce a disproportionate percentage of the world’s top research, and their academics are highly-sought as international colleagues and co-authors and are among the world’s best at attracting overseas students Nor is this excellence confined to university campuses and research centres. Our engineering, automotive and pharmaceutical industries are successful in part because of the superb graduates they can hire and the top rate researchers that support them.
Our partners
The nine UK Research and Innovation partners each bring unique assets to this cooperation. Innovate UK helps businesses to identify the commercial potential in new technologies and turn them into the new products and services that will drive economic growth and increase productivity; Strong discipline-facing Research Councils encourage breadth and diversity, curiosity-driven research, and priority-driven initiatives; Research England’s work on knowledge exchange will focus on capacity and culture in universities and provide balance to the funding system. It will drive quality and impact through the REF and work closely with its counterparts in the devolved administrations.